Refunds and returns

As we are dealing with multiple vendors, our returns policy last 3 days from the date of delivery. If 3 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. Should your item become faulty within 30 days from purchase, we will do our utmost best to communicate the problem with the vendor and issue a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. Original packaging is not necessary however it is advised that you properly package the product to prohibit any damage.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the vendor, but to Hoorah’s offices as stated below..

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also EFT the funds upon your request.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@hoorah.co.za

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@hoorah.co.za and send your item to: 832 Jan Shoba Road, Brooklyn, Pretoria, 0181.

Shipping
To return your product, you should mail your product to: 832 Jan Shoba Road, Brooklyn, Pretoria, 0181.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Backorders

Items on backorder are subject to longer waiting periods before delivery. These items can take up to 40 days to be delivered. After 40 days, you’ll become eligible for a refund on your order.

Back to Top
X