Answers to your Questions

Shipping Information

What Shipping Methods Are Available?

For your convenience (and pocket), we have partnered with a shipping platform that collects the best quotations from several courier companies. Shipping is at the buyer’s costs, however it includes fast, reliable shipping complete with a tracking number and shipping insurance for your purchased items. If you are a Hoorah Shop owner seeking more info regarding shipping, please refer to the knowledgebase on your dashboard. .

Do You Ship Internationally?

International shipping can be arranged. Packages that require international shipping should be declared to Hoorah by the shop owners so the applicable shipping class can be assigned to the package..

How Long Will It Take To Get My Package?

Once payment has been processed, your package may arrive in 3-7 working days. (refer to T&C’s).

What if I am unhappy with my product?

Any complaints/returns should be lodged upon receiving items. Hoorah Online Shops will ensure that contact is made with the shop owner and the applicable returns/refund procedure is followed (Refer to T&C’s for more information) .

Payment Information

What Payment Methods Are Accepted?

Hoorah Online Shops uses only trusted payment methods and is done through PayFast. Visa, Mastercard, Masterpass, Bitcoin are examples of accepted payment methods .

Is Buying On-Line Safe?

None of the payees card details are saved or captured by Hoorah Online. It is done through authorized payment portal, PayFast. As e-commerce continues to expand, safety regulations, law and security become more advanced preventing any fraud regarding customer payments.

Order and Returns

How do I place an Order?

Once payment has been processed, no orders can be changed as shipping commenced directly after payment has been received..

How Can I Cancel Or Change My Order?

Once payment has been processed, no orders can be changed as shipping commenced directly after payment has been received.

Do I need an account to place an order?

No, you can use our express-checkout option without creating a user account.

How Do I Track My Order?

You will receive a tracking number via e-mail as soon as your product has been shipped. You can click on the link provided in the mail and track your order.admin@hoorah.co.za or lodge a query on our contact form. (queries typically replied within 24-hours).

Who should I to contact if I have any queries?

admin@hoorah.co.za or lodge a query on our contact form. (queries typically replied within 24-hours).

How Can I Return a Product?

Contact admin@hoorah.co.za to return any products. Please refer to our returns policy in the T&C’s.

 

Refer to our YOUTUBE short tutorials for any queries on how to create your own online shop. It is quick and easy using the Marketplace Wizard – register, click on “Vendor” and follow the steps. Hoorah!

Any unanswered questions? Contact Us

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